Account management

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Ashes of Creation web site design preview (WIP).[1]

The account management page is used to assign or reassign cosmetics to characters within an account.[2][3][4][5]

  • Cosmetics can be reassigned to other characters (alts), but can only be active on one character at a time.[2][4][5]
  • There will likely be a cooldown for reassigning cosmetics between characters.[2]


Players are permitted to own multiple accounts, but are subject to rules relating to multi-boxing.[6]

Account transfers from

Account transfers from MY.GAMES (My.Com/Mail.Ru) to enable access to Ashes of Creation testing phases can be done by registering an account with Intrepid Studios and submitting a support ticket.[7][8] The intention is for all purchases and achievements to be preserved.[9]

Q: What does this mean for my Ashes of Creation account with MY.GAMES moving forward?
A: We are working with MY.GAMES (previously My.Com and Mail.Ru) to transfer purchases made in the MY.GAMES platform to the Intrepid Account system, so that you will be able to use those purchases in Ashes of Creation. Please create a support ticket using the "I need assistance with my account" and "MY.GAMES Migration" option and our support team will assist you with this transfer process. [7]
Q: What happens if I don’t have an Intrepid Account?
A: You will need to have an Intrepid Account for the transfer to take place. If you have not already done so, please create an Intrepid Account with the same email address that is associated with your MY.GAMES account. [7]
Q: What happens to the purchases on my MY.GAMES account moving forward?
A: Once accounts are migrated to the Intrepid Account platform, any Ashes of Creation purchases would be available on your Intrepid Account.[7]
Q: If I don't want to transfer or migrate my MY.GAMES account, can I get a refund?
A: Any players who previously purchased their pre-order through MY.GAMES can submit a support request through MY.GAMES for a full refund.[7]
Q: What happens to my personal information associated with my MY.GAMES account?
A: Your MY.GAMES account and all associated data will remain safely within the MY.GAMES account system. In order to facilitate the migration of your purchases, MY.GAMES will provide Intrepid Studios with the following data, ONLY if you have made a purchase related to Ashes of Creation or Ashes of Creation: Apocalypse through the MY.GAMES systems.[7]

Character slots

There will be character limits during the Alpha and Beta testing phases. These are probably going to be more relaxed than for live launch.[10]

  • Allow testing of different builds as needed.[10]
  • Provide equipment needed to test various scenarios.[10]

There will be a "comfortable" number of character slots on launch.[11]


All cosmetic store items will be non-tradeable.[12]


Cinderhorn Steer pre-order pack cosmetic mount skin.[14]

Providing these limited options that collectors out there like when it comes to achieving and/or purchasing cosmetics. It means something I think when players make that decision to purchase or they go through the rigorous portion of achieving those things in game that it is not just everywhere around them and becomes meaningless at that point.[15]Steven Sharif

Accessories/armor, Buildings, Caravans, Mounts, Pets, and Ships sold in the cosmetic store are skins.[16][17][18]

Owning cosmetics does not guarantee the acquisition of the item the cosmetic can be used on. Players must still achieve the corresponding item/building.[20]Steven Sharif
  • The lore on store cosmetics is flavor text.[19]
  • The best skins will be in-game achievable.[28]
The best skins will be in-game achievable (obviously “best” is subjective, so I’d say the most ornate and detailed/unique).[28]Steven Sharif

Server population

Population limits will be enforced on each server.[29]

  • Around 8-10k concurrent users per server is projected.[30][31][32][33]
  • Initially there will be a limited number of registered accounts (approximately 15,000) per server to help mitigate login queues.[34]
    • This limit will increase over time to around 50,000 registered accounts per server.[34][35][36]
  • There may be queues to get into high population servers, but the aim is to avoid excessively long queues.[36]
  • The developers intend to carefully manage server populations via the use of character creation throttles to avoid the need to merge servers.[35][37]
  • The developers may occasionally release stats relating to server populations and archetype/class makeup, but there isn't going to be an official page that surfaces this information.[38]

Server reservations

Server reservations allow guild members as well as unaffiliated players to reserve character slots on a server starting in the Beta testing stages of the game.[39]

This would likely be utilized more so by guilds than that would be solo or unaffiliated players; and I believe that the solo player they may have friends that they want to play with. That's fine, they can also still with those friends do the reservation system, but the player who is just joining the game fresh and doesn't have a community that they're part of, I don't think they really mind in that regard and will not utilize that system.[39]Steven Sharif

Server transfers

Server transfers, outside of server merges, will not be possible initially.[40][41]

  • The developers intend to assess the impact on housing and other systems closer to launch.[41]

Name reservation

Name reservations were rewards for backing at the Pioneer level and higher and were previously available through the Voyager plus pre-order pack.[42][43][44]

  • Accounts will have name reservation tokens, that entitle its holder to reserve a name on a specific server when the reservation time comes.[41]

Name reservation priority

Name reservations will be allocated from the highest backer tier to the lowest backer tier.[45]

  1. Kickstarter backer tiers, highest to lowest.[46]
  2. Summer crowdfunding backer tiers, highest to lowest.[46]
  3. Pre-order packs purchased from the web store.[46]

Within each tier, the name reservations are on a first-come-first-served basis.[46]

Name reservation availability

info-orange.pngSome of the following information has not been recently confirmed by the developers and may not be on the current development roadmap.

Name reservations were slated to begin during Alpha-1.[47]


The current policy on multi-boxing (multi client) is that players are allowed to own multiple accounts, but may not launch multiple game clients from the same computer. Players may not use any software to automate character actions or mimic keystrokes.[6][48]

  • This was previously stated to be: If a user has a legitimate account and is not botting or using complex scripting then multi-boxing will be permitted.[49][50][51][52]

Multiple accounts and multi-boxing, that's a little bit difficult for me because it could be conceived as pay-to-win, because you can progress on a second character and you can then gift that progression to your primary character. In that scenario yes I can see the argument. However if the character progresses with the same amount of effort and time needed by the person who's playing and they maintain that progression on that character, then I don't consider it pay-to-win. I consider it a second account. So initially what I'm going to say is having multi-boxing capability will be allowed within Ashes of Creation. There are a few safety nets that I put in place that restrict the ability for abuses that we've seen in other games.[51]Steven Sharif

Gear binding

There may be some gear binding (BoE or BoP) but it will be an exception rather than the rule, as this doesn't facilitate the objectives for the economy.[53]

A lot of what we experienced in games that usually come before us is that many things are account bound and they're soulbound to your character... Instead very little here is character bound. Very very little. The vast majority of gear- yes you will get quest related gear as rewards- but it won't be let's say one set in one dungeon and you must run the dungeon over and over. Instead we want to really emphasize the reliance on the economy and crafters and gatherers and processors to support a majority of the gear structure in-game, combined with that of world raid bosses and dungeon bosses; not a repetitive quest line through a single dungeon.[55]Steven Sharif

See also


  1. Livestream, January 29, 2021 (46:48).
  2. 2.0 2.1 2.2 2.3 steven-cosmetic-reassignment.png
  3. Livestream, May 26, 2017 (18:10).
  4. 4.0 4.1 Kickstarter item application.jpg
  5. 5.0 5.1 kickstarter mounts.png
  6. 6.0 6.1 Ashes of Creation Forums - Poll + Bonus Dev Discussion - Multiboxing.
  7. 7.0 7.1 7.2 7.3 7.4 7.5 MY.GAMES FAQ
  8. steven-mail-ru.png
  9. Blog: New Adventure Awaits.
  10. 10.0 10.1 10.2 Livestream, May 24, 2017 (57:00).
  11. Podcast, May 4, 2017 (51:52).
  12. 12.0 12.1 cash shop non tradable.jpg
  13. Livestream, April 30, 2021 (1:20:03).
  14. Ashes of Creation Store: Account management.
  15. Livestream, November 30, 2020 (56:02).
  16. cosmetic skins.png
  17. Cygnus.png
  18. Pimp your caravan.jpg
  19. 19.0 19.1 Rime and Regal.
  20. 20.0 20.1 20.2 steven-cosmetic-skins.png
  21. Livestream, December 6, 2018 (41:43).
  22. Livestream, June 30, 2023 (1:15:34).
  23. Livestream, November 30, 2020 (57:50).
  24. Livestream, August 28, 2020 (2:14:06).
  25. cosmetic-levels.png
  26. 26.0 26.1 toast-caravan-skins.png
  27. 27.0 27.1 margaret-caravan-skins.png
  28. 28.0 28.1 steven-best-skins.png
  29. Livestream, May 17, 2017 (59:25).
  30. Livestream, October 29, 2021 (1:14:00).
  31. Livestream, 2018-04-8 (AM) (26:41).
  32. Video, September 6, 2018 (4:25).
  33. server population.png
  34. 34.0 34.1 steven-jahlon-accounts-per-server.jpg
  35. 35.0 35.1 steven-server-accounts.png
  36. 36.0 36.1 Interview, July 18, 2020 (12:56).
  37. Interview, July 18, 2020 (10:04).
  38. Livestream, November 19, 2021 (52:35).
  39. 39.0 39.1 Livestream, July 25, 2020 (1:06:43).
  40. Livestream, October 14, 2022 (2:53).
  41. 41.0 41.1 41.2 February 8, 2019 - Questions and Answers.
  42. Newsletter - Pre-order packages are ending reminder.
  43. Pioneer
  44. Voyager plus pre-order pack
  45. Livestream, May 4, 2018 (52:45).
  46. 46.0 46.1 46.2 46.3 Interview, August 8, 2018 (26:18).
  47. Newsletter, 2018-08-7
  48. steven-multi-boxing-3.png
  49. steven-multi-boxing.png
  50. steven-multi-boxing-2.png
  51. 51.0 51.1 Livestream, July 25, 2020 (48:28).
  52. Livestream, May 10, 2017 (22:39).
  53. Livestream, May 15, 2017 (13:06).
  54. 54.0 54.1 Interview, July 18, 2020 (52:57).
  55. 55.0 55.1 55.2 Interview, August 24, 2018 (4:15).